In order for your technology to perform and be managed on a day-to-day basis, and provide the optimum protection for your company, it is YOUR staff that will be running the environment (unless of course you’ve outsourced!). Therefore TRAINING is essential to ensure that you do get the maximum from your investment. This training needs to be ongoing and updated frequently to ensure that best practices are deployed to meet the capabilities of your best-of-breed purchase.

 

KL delivers training through our network of consulting, vendor and distribution partners. We believe that it is essential that you get the highest skilled trainers delivering the most up-to-date courses, in appropriate facilities, as geographically near to your offices as possible. Let us know your requirements and we’ll sort out the logistics for you.

 

Aside from classroom-based training courses, we also facilitate all your computer-based training, and can deliver 1-1 training at your offices if requested. 

Sometimes things go wrong. Sometimes the technology doesn’t work as it should do. Nobody believes that anything is 100% guaranteed reliable. What is important is how problems are fixed.

 

With this in mind, KL has decided to provide all support – level 1, 2 and 3 – directly through the relevant vendor. We believe that it is essential with Security solutions that any problems are instantaneously dealt with by the developers of the technology, ensuring the very fastest fix and recovery from any problems. We have agreed with each of our technology partners to offer their standard support offerings through KL. 

 

However, sometimes customers want more re-assurance than this. It is for this reason that we also offer a bespoke support solution, designed to meet your SLA requirements, potentially across a range of technologies. Please let us know if you need help in this area. 

It is very unlikely that you will deploy a fully integrated, multi-layer security solution and have the detailed technical expert knowledge on each element of the solution within your team. Rather than you having to continue to invest in the ever-deeper training of your team across all technologies, it makes sense periodically to call in an expert to tweek, tune and optimise your systems. 

 

KL can provide expert consultants across all of our technologies to help you and your teams get the absolute best out of your technologies and provide your organisation with unrivalled  service from the security functions of your IT infrastructure.